Returns & Exchanges
Samsung offers a 15-day return window for most mobile devices and a 30-day window for home appliances and televisions, ensuring you have ample time to evaluate your new technology. All returned items must be in their original packaging and include all accessories and documentation provided at the time of purchase.
Initiate Return
Log in to your Samsung account, navigate to 'My Orders', and select the 'Return' button next to the item you wish to send back.
Print Shipping Label
Download and print the prepaid return shipping label provided by Samsung and securely attach it to your package.
Package Your Device
Place the product in its original box with all cables and manuals, ensuring you perform a factory reset to remove all personal data.
Drop Off and Track
Take your package to an authorized shipping carrier location and keep your tracking number to monitor the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing